Raybestos® ACE™ Training Integrates E-Learning

Apr 5, 2013

Training Module Expands Professional Skills by Enhancing Customer Relations

Technicians can further enhance their installation and service skills with e-learning training modules from Raybestos® chassis parts – a member of the Affinia family of brands. The training module is available at www.RaybestosChassis.com and can be studied free of charge. 

The Raybestos® Advanced Certified Education (ACE) program increases educational opportunities for technicians and service writers who sell Raybestos chassis product. The e-training module offered by Affinia Tech Training presents the ideal customer service engagement when assessing chassis repairs and addressing customer concerns.

The e-training modules offer technicians time-saving and money-saving benefits:

• Identify and resolve undercar problems more effectively
• Make it easier to present and sell appropriate parts and service
• Learn key advantages of Professional Grade® products
• Reduce comebacks for work that doesn’t meet customer expectations
• Increase loyalty with existing customers and grow business with new customers

The training module takes approximately 25 minutes to complete and is followed by a brief quiz to ensure the technician has mastered the concepts taught during the training. The module begins by addressing appropriate customer interaction at the beginning of the repair cycle. They move through each step of the entire repair phase, which includes discovery, verification, inspection, recommendation, repair… and finally the test drive and delivery of the completed work. As an added benefit, technicians can return and review the training materials at any time.

At any time during the training module, technicians can click on the ACE tips for additional information and valuable advice to make the brake work more effective and complete. Chassis system overview buttons allow techs to review the functionality of the items that make up a chassis system.

For more information on the Raybestos ACE Training Program, the e-learning training modules or becoming a Raybestos Rewards member, visit www.RaybestosChassis.com or call 800-323-3022.

Raybestos® chassis parts are produced by affiliated companies in Affinia’s Global Chassis Group, the leading manufacturer of chassis parts for the transportation industry. Including everything from ball joints and tie rods, to idler arms and sway bar links, Raybestos chassis parts are the choice of Joe Gibbs Racing and used in competition on every JGR racecar. For more information on Raybestos chassis, visit RaybestosChassis.com.

Affinia Group Inc. is an innovative global leader in the design, manufacture, distribution and marketing of industrial grade products and services, including extensive offerings of aftermarket parts for automotive and heavy-duty vehicles. With approximately $1.5 billion in annual revenue, Affinia has operations in North and South America, Europe and Asia. For more information, visit www.affiniagroup.com.

Posted by Admin in News, Tech Tips

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